RETURN OF PRODUCTS

If for any reason you are not satisfied with your purchase, you reserve every right to withdraw without justification from the purchase contract within a period of fourteen (14) days from the date of delivery of the order and you can choose between a different item or a refund.

In both cases and before taking any other action, please contact us via email info@bohbo.eu or by phone at 210 3389202 daily Tuesday - Saturday 11:00 - 15:00 to state the return request and the preferred method of return. Our company is also obliged to send you an email confirmation that it has received your return request and confirm its acceptance.

In order for a refund or exchange to be accepted, each returned item must be in the same condition in which you received the item.

More specifically: The returned product must not have been worn, ironed, washed or subjected to any other cleaning procedure. Any labels and protectors accompanying the products must not have been removed from the product.

The products must be returned in their original packaging: the cases, protective bags, boxes or any other packaging in which the product was packed must be included. Otherwise the company reserves the right to refuse the return of the product.

The shipping costs (courier and bank charges) are charged to the customer, who will be responsible for the loss, destruction or any change in the condition of the returned products until their arrival at our company. Please note that in the case that the customer has not paid the shipping costs for the return of the item, we reserve the right to refuse the return of the product and to charge them for the value of the product upon reimbursement.

Products purchased in-store or through payment method online: "In store payment" cannot be returned.

MONEY REFUND

If the return process has been completed and the returned product is in its original condition as described above, our company is obliged to refund your money within fourteen (14) days of the return of the product to our company. The refund, for orders whose payment was placed via PAYPAL, will be refunded in the same way via PAYPAL, while in all other cases it will be via the customer's bank account, which he will inform the company via e-mail.

CANCELLATION OF ORDER BY THE CUSTOMER

In case you wish to cancel your order right after its completion and before its shipment, please contact us via email info@bohbo.eu or by phone at 210 3389202, so that we can cancel it with no charge.

ATTENTION:

Our company, in order to provide you with immediate service, orders are shipped directly the next day, while for orders placed until 13:00 the shipment is made on the same day. For this reason it is necessary to contact us immediately to make cancellations without any additional charge. In case the shipping has already been done, the return policy applies.

The same applies if you wish to immediately change one or more of the products you have selected in the order you have placed.

CANCELLATION OF YOUR ORDER FROM BY BOHBO

Due to the exclusivity of the products sold in our store, only one piece of each product is available, exactly as described in our online store. However, because the company's main store operates in the same time as the online store, a product may have been sold there and an online order for the same product may follow in almost simultaneous time, before we can update the online store about its non-availability. If this happens to one of your online orders, you will be informed within one business day from the day of your order about the unavailability of the item In case you have already paid for the product, your money will be refunded within five (5) days as described in the refund policy. In any case, it is considered necessary to be aware of the terms of use.

ELECCTRONIC DISPUTE RESOLUTION PLATFORM

According to Directive 2013/11/EC, which was incorporated in Greece by KYA 70330/2015, the possibility of electronic settlement of customer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided throughout the European Union.

If the customer has the client's status of customer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure for the electronic dispute handling (platform EDR) available here.